Why we published this
The study abroad industry has a trust problem, and vague answers are how most bad engagements begin. These are the questions we would want a member of our own family to ask, and they apply to us as much as to anyone else.
On money
- What is the total cost, and what specifically is excluded from it?
- Which payments go to you, and which go to a third party such as a university, an embassy or a translator?
- What happens to my money if the application is refused?
- Is the fee structure available in writing before I commit?
On the process
- Who actually performs the regulated steps, you, or a licensed partner firm?
- What is your honest assessment of my chances, including the weak points?
- What is the realistic timeline, and what most often causes it to slip?
- What is required from me, and by when?
On accountability
- Are you regulated, and if so by whom? If not, say so plainly.
- Can I speak to a student with a case similar to mine?
- What is outside your control, and what do you take responsibility for?
- How do I raise a complaint, and to whom does it go?
The pattern to watch for
You are not testing for perfect answers. You are testing whether a firm will say 'that is outside our control', 'that depends on the authority', or 'I do not know, let me confirm'.
An advisor who is never uncertain about a process governed by other people's decisions is telling you something important.
This guide is general orientation, not legal, immigration or financial advice. Rules, fees and deadlines are set by universities and governments and change over time; confirm the current position with the university or the relevant official authority before acting.
